State Farm® Insurance Agent Skyler Peak

"There was a scheduling issue with a tow for my car involving the claims department. I called Susan at Skyler Peak's State Farm Office and she was able to quickly contact the claims department and help me with the rescheduling of the tow. Thanks to Susan for her prompt response and professionalism."

"Give Skyler the opportunity to be your agent, especially if you aren't already experienced with ins and outs of insurance claims! My recent comprehensive auto insurance claim experience did a 180 because of his help. I initially had difficulty with navigating the claims process as I was handed off quickly to the corporate claims call center. This didn't go well. I have never had to make a claim through insurance since I started driving in 2006. So being thrown into the call center system right off the bat was jarring. Certain members of "the claims team" in the larger state farm corporate system had poor communication and that increased stress. Skyler and Susan helped me with getting these issues resolved once they were made aware of exactly how difficult the process had been with their counterparts in the claims call center. Skyler's office is very quick and responsive. Just communicate your need for assistance clearly and you'll have a helping hand through the process. Thankfully Skyler's office was responsive to my concerns, especially after Skyler was made aware of difficulty I had been having communicating with the claims department. Here are some things I was left wondering after interactions with claims department: "Will my claim be paid at all?", "Wait, is it comp or collision? The first agent I spoke to said it was definitely comp... Now this person is saying something else that I don't understand.", "What is this email that was sent to the wrong individual on my policy for my claim, it looks like an automatically generated system message. Is this accurate?", "This claims representative says they don't have a supervisor, but Susan already connected me to a supervisor in claims the other day who was very informative and patient. What's going on? Who do I trust?" This isn't to reflect poorly on Skyler and his team, but the opposite. He took responsibility for the quality of service the insured (me) was experiencing and stepped in to make things right by resolving the communication issues with the claims call center, taking the issue up the chain to management. He really took a weight and a burden off my shoulders. Once I shared my troubles, they helped to coordinate communication between claims, the repair shop and myself, which I am VERY grateful for. Thank you, Skyler! I believe they will provide an even better customer experience for all insured through his office after having been made more aware of the issues with like me who aren't experienced with claims can face with claims department and the frustrating experience that the discontinuity/poor communication the claims team can help to create. Perhaps the call center needs to take better notes and read them when interacting with customers. I put my faith in Skyler here and I'm glad I did. If you need a hand with navigating your policy, Skyler will go to bat for you. I've seen it in action."

"I've been with Skylers office since Ive been driving in Colorado. The main thing I can say is they never have the story straight. It took months and multiple mail trips, and documents for them to get me the correct paperwork for my claim when my car was STOLEN. I was waiting for months to get any help. Ive currently been dealing with a payment of 470 dollars since April when I told that last payment would be in May when I still have another payment for July at the same price! I feel like I've been lied to, jerked around, and taken advantage of. I could afford groceries more comfortably even with the 355 dollar payment. I sick of constantly being drained of all my money. Someone broke my rear view mirror on my driver's side and now they're saying I have. To pay 500 bucks out of my own pocket before they can do anything about a vandalism claim! Go ahead! Pay your life's savings away for them to not even help you fix a car that you pay 470 bucks a month for. It's useless in this world. Everything and everyone's corrupt ."

"Arturo Leija with Skyler Peak-State Farm Agency, worked fast, accurately and efficiently, gathering extensive written information I provided and getting approval for insurance binders IN ONE DAY!. And very competitive premiums! Today he e-mailed full documentation. Arturo lived up to kudos for the Skyler Peak agency I received from a trusted neighbor. Well done, guys!"

"State Farm rose to the top for my age, gender, and living situation when compared to other reputable companies. I came to State Farm after many years at a lower quality company without a local agent. I wish I had done this years ago! What a difference to have a REAL person, only a phone call away, who knows me, my community, my lifestyle, and my insurance needs! It's so nice to talk to a caring person I can trust."

"Switching to State Farm couldn't have been easier. Brett did an amazing job explaining the different policy options, and was patient with my questions. I chose Skyler Peak because of the glowing Google reviews. Now I know why people rave about this State Farm office."

"Brett made the pricing and then the transition over to State Farm for all of our coverage easy, and painless! He was patient with all of my questions, and took the time to help me compare our old policies for an accurate like for like answer. This confidence and trust helped me make the right decisions on the additional coverage I wanted to add. Even with all of the additions I asked for, it’s been a big savings for us that we’re very thankful to enjoy. We have experienced the claim side too, and it was also easy and painless. Thank you to Brett and Skyler!"

"I've had a great experience working with Skyler and his colleague Art so far! I recently went through the home buying process for the first time and Art was able to set up a phone call and give a homeowners insurance quote promptly, which really helped move the entire process along. I was able to get a great deal on the policy with the bundle since my auto insurance was already through State Farm. It's nice knowing there's a local connection and office in the area I can coordinate with whenever needed."

"This agency has been such a breath of fresh air. The whole team here is very helpful and understanding. Arturo “Art” has been working with me for a while and is always so considerate. My previous insurance company didn’t care once they got your business so it’s nice to feel welcomed! Trust in this team and you won’t be disappointed!"

"I have been with State Farm for 45 years in various states. When my agent in Fort Collins retired I was transferred to the Skyler's office as I live in Broomfield now. I was having a terrible time with claims in regards to getting the balance of my Medical Payments resulting from a car accident 3 years ago. I called my agent and they were phenomenal in helping me resolve the issue. Susan Jordahl was the greatest in her professionalism and her understanding of my situation. Her willingness to help me get this resolved was outstanding. I am forever grateful to her and the Skyler Peak's office staff. Thank you."